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OUR BLOG

Empowering you to reduce workplace conflict and customer complaints

Culture & Change

NEXT STAGE THINKING IN CONFLICT RESOLUTION

Culture & Change

COMMUNICATING EFFECTIVELY AT WORK

Culture & Change

SUCCESSFUL COLLABORATION IN A VIRTUAL WORLD

Conflict

COUNTING THE COST OF INTERNAL CONFLICT

Complaints

THE KEY TO CUTTING THE COST OF COMPLAINTS

Corporate Culture

BEYOND BLAME – LOOKING BEYOND THE HUMAN FACE OF CORPORATE FAILURES

Complaints

FACING UP TO COMPLAINTS VIA SOCIAL MEDIA

Culture & Change

COLLABORATIVE PROBLEM SOLVING USING ROOT CAUSE ANALYSIS

Culture & Change,Team Dynamics,Business,People and Culture

8 key things HR can do right now to reduce workplace conflict

Business,Financial Impact,Legal,Risk,Compliance

The Royal Commission into misconduct in the banking, superannuation and financial services sector

ABOUT US

We work with corporate clients to manage and prevent conflict and to deal with costly and damaging problems. We specialise in Root Cause Analysis. We use Root Cause thinking across everything we do to facilitate lasting change and not just band aid surface issues. We resolve immediate conflict, and also empower individuals, managers and teams to build internal competence.

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Absenteeism Blame Collaboration Communication Compliance Conflict Resolution Consumer Psychology Corporate Culture Cost of Conflict Customer Complaints Customer Satisfaction Dificult Conversations Email Communication Emotional Intelligence Empathy Facilitation Framing Internal Grievance Claims Legal Issues Mediation Prevention Risk Root Cause Analysis Root Cause Resolution Social Media Team Dynamics Technology Training Video Conference Virtual meetings WorkCover claims

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