Cullaborate specialises in resolving commercial conflicts, customer complaints, and complex corporate challenges by dealing with the root causes – not just treating surface symptoms. Through mediation, coaching, training, and facilitation, we help organisations create lasting cultural change and improve workplace relations.
We guide difficult conversations and negotiations to achieve positive, collaborative outcomes. Our services are flexible and delivered in person, online, or by phone to suit your needs.
Mediation
Our accredited mediators (accredited under the Australian Mediator and Dispute Resolution Accreditation Standards- AMDRAS ) support parties in conflict to find mutually agreeable solutions. Participants are supported to make their own informed decisions.
Facilitation
We provide expert external facilitation for projects, team days, board meetings, forums, and conferences. Facilitation helps organisations navigate change and achieve clear, win-win outcomes through effective planning and delivery.
Root Cause Analysis (RCA)
Root Cause Analysis is Cullaborate’s core practice for workplace conflict resolution and commercial problem solving. We identify underlying issues to drive lasting cultural and organisational change.
Conflict Coaching
Conflict coaching builds skills, confidence, and competence in individuals, managers, and leadership teams. It empowers participants to meet performance expectations and navigate workplace challenges effectively.
Facilitated Discussion
Facilitated discussions enable teams or groups to communicate constructively about issues or concerns. Our facilitators help participants reach decisions that work for them, with outcomes reported to the organisation as needed.
Training
We offer customised training in customer complaints handling, negotiation skills, Root Cause Analysis (RCA), call centre communication, and conflict resolution for executives and managers. Nicole Arendsen is also available for speaking engagements on these topics.
Mediator Coaching & Facilities
As leaders in Root Cause Analysis (RCA), we provide professional development and coaching in our proprietary Root Cause Resolution (RCR) process. We support mediators to maintain accreditation.
Customer Complaints Handling
We design and audit complaints systems, support customer service and social media teams, and apply Root Cause Analysis (RCA) to prevent complaints. Our approach improves complaint management and strengthens team capabilities.
Workplace Investigation
We conduct independent investigations into workplace issues including bullying, harassment, discrimination, and code of conduct breaches. Upholding natural justice principles, we deliver clear, discreet, and well-reasoned findings.