We are conflict resolution experts, specialising in Root Cause Analysis. We use Root Cause thinking across everything we do to facilitate lasting change and not just band aid surface issues. We resolve immediate conflict, and also empower individuals, managers and teams to build internal competence.When conflict arises in the workplace we don’t just react with ‘ambulance services’.

Our unique foundation processes Root Cause Analysis (RCA) and Root Cause Resolution (RCR) are what sets us apart and produce lasting change for our clients. Our process not only resolves the immediate conflict, but we ensure participants are resourced to help get to the root cause for lasting change. We guarantee follow up contact and we offer skills development to help build internal capacity.

Nicole Cullen is the founding director of Cullaborate Pty Ltd and has extensive experience providing a range of conflict resolution services in both the private and public sector including workplace mediation, analysis and redesign of complaint and disputes systems, training and facilitation, collaboration and team building, investigation of workplace complaints and grievances.

Nicole is one of the leading speakers and practitioners in Root Cause Analysis (RCA) and founder of proprietary process Root Cause Resolution (RCR) leading a collaborative national team of expert mediators and facilitators.

Starting her career as a lawyer, nationally accredited mediator and project manager with a wide range of commercial experience particularly in conflict management.
As one of Australia’s leading experts and educators in Root Cause Analysis (RCA), Nicole’s training workshop has been delivered to many Australian organisations including banks, the ATO, Centrelink, the Department of Justice (Vic), the Professional Standards Council of Australia and a number of insurance companies and superannuation funds such as AGL, Vision Super Pty Ltd, Equip Super Pty Ltd and Citistreet Pty Ltd.

Nicole has held a number of senior management positions including Deputy Chairperson of the Superannuation Complaints Tribunal, manager of the Financial Services Complaints Resolution Scheme and she was a corporate lawyer for CBA for five years. Nicole has significant experience in complaints management and root cause analysis and has managed a number large scale projects across banking, insurance and public sectors.

Nicole will provide leadership for Cullaborate projects and manage contract compliance, facilitate or co-facilitate workshops including Root Cause Analysis process and be involved in all stages of the projects.
Connect with Nicole on LinkedIn here for more details.